Listen. Learn. Elevate.
iGainPulse is your always-on customer listening engine — built to turn feedback into growth. It captures real-time sentiment and satisfaction across every touchpoint, from post-purchase to support calls and redemptions, so you always know how your customers truly feel.
With smart surveys, dynamic forms, and automated triggers, you can collect targeted feedback at the right moment. Celebrate wins, escalate issues, and track key metrics like NPS and CSAT — all with customizable logic.
More than just listening, iGainPulse helps you act. With built-in analytics and actionable insights, it empowers you to respond, improve, and elevate the customer experience at every step.
What iGainPulse Helps You Do
Capture Real-Time Feedback
From surveys, polls, in-app prompts, or QR codes.
Gauge Customer Sentiment
Understand emotions and satisfaction through intuitive dashboards.
Analyze & Act
Analytic Reports help identify patterns, root causes, and priority actions.
Close the Loop
Automate responses, resolve concerns, and show customers they’re heard.
Key Features:
- Multi-Channel Surveys: SMS, email, kiosk, mobile etc. integrations
- NPS, CSAT, and Custom Metrics: Track loyalty and satisfaction at every touchpoint
- Emotion & Sentiment Analysis: Go beyond numbers—understand feelings
- Custom Dashboards & Alerts: Get notified when feedback needs urgent attention
- Role-Based Access: Empower front-line teams and management with relevant insights
- Auto-Trigger Campaigns: Send rewards or thank-you messages automatically to happy customers
Why iGainPulse?
Because retention starts with listening.
When customers feel heard, they return—and bring others with them.
What Do Your Customers Really Think?
Turn customer insights into loyalty action.
