Because Loyal Customers Deserve Loyal Support
iGainCare puts compassionate, efficient support at the heart of your loyalty experience. It’s not just about resolving tickets—it’s about listening, responding, and building trust at every touchpoint. With iGainCare, your team can manage feedback, queries, complaints, and suggestions with speed and empathy.
The module integrates seamlessly with your loyalty engine, giving your support team real-time visibility into customer history, loyalty status, and past interactions.
iGainCare ensures your brand is always present, responsive, and proactive. Because when customers feel truly cared for, they don’t just stay—they advocate. And that’s loyalty that lasts.
Why iGainCare?
Centralized Helpdesk
All complaints, issues, and service requests tracked in one place
Faster Resolution Times
Auto-assign tickets, set SLAs, and track response performance
Agent-Friendly Interface
Easy for your staff to log, update, and close tickets
Customer History & Insights
Know your customer’s past interactions, loyalty status & preferences
Key Features:
- Ticketing system with priority and status tracking
- Customer profile integration (linked to loyalty data from iGainSpark)
- Multi-channel ticket capture (phone, email, app, website)
- SLA settings and escalation workflows
- Real-time ticket dashboards and reports
- Feedback capture post-resolution
Use iGainCare To:
- Handle loyalty redemption or point-related queries
- Resolve missed rewards, transaction issues, or service complaints
- Monitor recurring customer problems and fix root causes
- Improve service ratings and build trust over time
Loyalty Starts with Listening
Make your support team your strongest brand asset.
